FAQs

ORDERS & DELIVERIES

What payment methods can I use to buy online?

We accept most major credit and debit cards (Mastercard, Visa, American Express, Maestro, Solo). You can also pay with Apple Pay.

Can I cancel or amend an order I have placed?

Yes, you can by contacting us on 020 8969 6581. The sooner the better. If the delivery is already on its way when you wish to amend or cancel your order, the delivery charge might not be refundable.

I have a voucher, where can I use it?

Go to your basket, type the code in the “coupon” box and click on “Apply now”.

When am I going to be delivered?

Please go to Delivery & Return page for all delivery information.


WINE

I would like some advice.

There is always someone available on our team who is happy to talk about wine and give good advices on our team. Let’s have a chat on 020 8969 6581.

I opened a corked bottle, what shall I do?

Please contact us on wine@decvin.com and we will do our best to solve your problem.

I would like to buy a gift voucher.

Want to do the most amazing present for a friend? Please ask us on wine@decvin.com or on the phone 020 8969 6581, they will arrange this for you.


FINE WINE

If we had to sum up our business in three words it would be: SERVICE, KNOWLEDGE and CARE. We have been sourcing some of the best wines of the planet for the past 20 years.

Here are some of the most acclaimed estates we are proud to work with: Domaine Sauzet, Drouhin-Laroze, Clavelier, Hudelot-Noellat, Groffier in Burgundy – Roagna, Fratelli Alessandria, Manzoni, Renato Fenocchio, Punset in Piedmont

I would like advice on fine wine.

With more than 20 years of experience, countless trips to the most prestigious wine regions in Europe and an incredible number of wines tasted, you are in the right place! We also provide personalised fine wine advice which can’t be replicated online. Please contact us at wine@decvin.com, we will take great care of your wine collection.

I want to buy En Primeur.

A fan of Bordeaux, Burgundy, Barolo, Brunello and want to buy the latest releases from some of the best estates in the world? Not a problem, this is also what we do. Please contact us on wine@decvin.com and we will forward your wish to our experts, Mark & Rupert.

I want to store wines and build a drinking plan for the coming years.

Mark & Rupert have been building cellars for our clients for the past 20 years. They will be able to advice you on what you should buy and what you should NOT buy. Please do contact us on wine@decvin.com, we will put you in touch with the experts!


ORDERING FOR A BUSINESS

I am a professional buyer; sommelier and I am interested by your wines.

We do supply restaurants, wine shops, retailers and the trade. Please contact us om wine@decvin.com and we will forward your request to either Mark or Nina, who will be able to give you the best advices.

Can I set up a credit account?

Please contact us on wine@decvin.com, we will arrange this for you

I would like to send out business gifts?

For sure, we will find you some great options. Please call us or contact us on wine@decvin.com we will put you in touch with Rupert.


ORDERING FOR A PARTY & WEDDINGS

We would be delighted to help you have the best wine on the table to make your events unforgettable! Please contact us on wine@decvin.com or 020 8969 6581. We will review your request.

The wines can be delivered directly to the venue of the event.

As we know it is hard to plan how much wine is needed, we can arrange to collect any wine that remains in a saleable condition.

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